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CRM Systems 

Manage your entire customer relationship ...

Act! is the world’s leading Customer Relationship Management software specifically designed for business owners, managers of sales teams, financial professionals and consultants. It provides one convenient system to manage your entire customer relationship. This is done by bringing a number of programs people regularly use such as client database, contact history, diary and reminder system, To Do lists, email and mail merge programs all within the one easy to use program saving you and your team time. Our quality CRM solutions will provide the tools to enable your team to deliver memorable service, exceed customer expectations and increase referrals!


º Easily manage your customers
º
Share important information with colleagues
º Improve productivity and profits
º Increase customer retention
º Keeping clients and increasing profits
º Easily monitor your sales team’s activity
º More Bang for your Buck
º Reporting Intelligence



           

Easily manage your customers

Whether you are a small business or a large organisation, you need information on your customers. As well as basic information like their name and phone number you need to understand their requirements in order to provide a superior service to make them come back. Act! can be customised to record the data that is relevant to your business. Staff are able to quickly find contact information to personalise their service which can make all the difference in today’s competitive market.

Share important information with colleagues

If you have remote offices or staff who work out of the office, you can still share all the data. With synchronisation, everyone can see the same data. You can also prevent other people from seeing certain information i.e. other Sales People checking your Sales Opportunities!

Improve productivity and profits
Our experience shows about 30% improvement in productivity alone!
By consolidating all your customer information into one easy to access program it saves you time, reduces paperwork and provides your team with instant access to information when you need it. Each person can schedule calls, meetings and to do lists and set alarms to ensure they don’t get missed.

Increase customer retention
Over 65% of customers who leave a business do so because they feel the business isn’t interested in them or doesn’t provide the service they expected. That’s right- over 65%! You spend a fortune getting new customers to buy from you once but that doesn’t mean you’ve got them for life. How many future sales and how much profit are you missing out on?

Keeping clients and increasing profits
Keeping clients and increasing profits is all about building relationships. Managing a lasting and profitable relationship with your customers and prospects is based on regular communication, an understanding of their needs, and timely responses. All this can be easily achieved using a CRM solution.

Easily monitor your sales team’s activity 
Do you worry about whether your sales team are performing? Our CRM systems give you peace of mind knowing you have the systems to quickly monitor and manage the activities of your sales team. It makes them accountable. No more missed opportunities or leads that are not followed up, improving your service levels and increasing your sales. Act! will ensure your team is consistently delivering the highest level of service, setting you apart from your competition.

More Bang for your Buck
By targeting the clients and prospects that have shown an interest in specific products or services you can cut back on expensive advertising that may not be working and focus on the clients who want to buy. Keep in touch with easy to create newsletters, prepare a personalised letter to a select group of clients or send a personalised email to thousands of contacts in a matter of minutes! And it’s easy to use.

Reporting Intelligence
You can use the standard reports or have detailed reports created especially for your business. From basic contact list reports, evaluating customer needs to measuring service performance. Power at your fingertips!